![]() So if you are still struggling, make sure the Mac user has their Outlook version up to date. This is because at the time, shared mailboxes were not supported: The Mac user was using the version of Outlook bundled with Microsoft Office 365. The issue is quite simple, there are a lot of shared mailboxes the customer can no longer open from Outlook. ![]() ![]() I figured this out because in March 2021 I created a shared mailbox in an Exchange Online (office 365) admin center (no on-premise) and while Outlook users using Windows were able to get the shared mailbox to show up, one Mac user was not able to get the mailbox to show up. Prior to September 2021, this was not possible.
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